问题

Empathic Listening entails understanding another person’s frame of referenceTo exhibit empathic Listening skills, a project manager should—
A:Mimic the content of the message
B:Probe, then content, then advise
C:Evaluate the content, then advise
D:Rephrase the content and reflect the feelingE.None of the above
B:Probe, then content, then advise
C:Evaluate the content, then advise
D:Rephrase the content and reflect the feelingE.None of the above
正确答案是: